- COVID Alert! We cannot guarantee holiday delivery. This is due to the USPS experiencing an unprecedented increase in package volume and limited employee availability due to Covid. We appreaciate your patience during these challenging times.
-Our website will remain open and running as usual, however we are currently experiencing shipping delays, so orders may arrive later than your original estimated delivery date.
- We don't want you to worry, so we've extended our returns policy to 30 calendar days to give you plenty of time to request a return.
- As we navigate this uncertain time, we want you to know that the health of our team and customers are our top priority and we’re doing all we can to keep our staff and customers safe. As such, please note that customer support response times may be longer than usual. We appreciate your understanding during this time.
We’ve made it really easy for you to shop and buy from Interior Icons. All you need to do is follow the process below:
1. Browse our collections and click on the pieces you’re interested in.
2. Select a product you’d like, then click “Add to Cart”
3. When you’re ready to checkout, click the cart icon in the top-right corner
4. Click “Checkout”, fill out your address and payment details
5. Click “Complete Order" You're done and that's it!
Note that your payment will be processed straight away. If you have any questions or concerns about your order, please get in touch with us at email@example.com
Once an order has been placed it cannot be changed. However, orders can be cancelled if they have not yet been processed. Please note that we process orders as soon as we can. To request an order cancellation, contact us immediately at firstname.lastname@example.org with “Cancel Order” as the subject line.
Once your order has been processed, we will send you an order confirmation email for your records with your order details.
At Moren Decor, we take every effort to check your purchase thoroughly for any faults before being shipped from our warehouse. Once your order has shipped, we’ll send you an email that will include tracking information.
UPDATE: We are currently experiencing shipping delays, so orders may arrive later than your original estimated delivery date. You can always contact us at any stage if you have any questions or want to know what’s happening with your order.
If you want additional items on your order, the best way to do this is by placing an additional order through our website.
We email your order confirmation to the email address you listed when you placed your order. Sometimes a customer accidently inputs a different email address or mistypes their email address when they place an order. Alternatively, please check your spam folder and add email@example.com to your safe senders list. If you still have not received your confirmation email, please contact firstname.lastname@example.org
We take every care to ensure that the product images shown have the most accurate color possible. However, while the color reproduction of the products is a close representation, differences in computer monitors may result in color variations between the actual product and your computer monitor. We do our best to provide you with the most accurate images, but please be advised that some variation in color may exist.
If we made a mistake in processing your order - Apologies! Please get in contact with us at email@example.com within 7 days after receiving your order and we will solve this for you.
For items that are proven to have arrived incorrect, damaged or defective – we will refund your original shipping charge and provide you with a return label. If we have the correct item in stock, we'll ship it to you once the incorrect or faulty item is received. If the item is no longer available, we'll issue a full refund to your original method of payment. We apologize for the inconvenience.
For items that are proven to have arrived incorrect, damaged, or defective - Apologies! Please get in contact with us within 7 days at firstname.lastname@example.org from receiving your order and we will solve this for you. Please note that proof of purchase from Moren Decor is required, and third-party purchases are not covered. The customer must also provide any information requested to include, but not limited to: images and a full description of the fault.
A faulty product claim may be compensated only at the discretion of Moren Decor and we reserve the right to offer compensation. Compensation will be paid within 14 days of the date of the confirmation. Compensation will consist of a full refund of your original shipping charge and we will provide you with a return shipping label at no additional cost. If we have the correct item in stock, we'll ship it to you once the incorrect or faulty item is received. If the item is no longer available, we'll issue a full refund to your original method of payment. We apologize for the inconvenience.
If your card is authorized, the payment will be taken immediately and you will receive an email confirming your order has been successful. We will not charge you afterwards for any failed payment transactions.
We accept all major credit cards (American Express, Visa, and MasterCard) as payment in addition to Shopify Pay, Amazon Pay, Google Pay, Apple Pay, Diners Card, JCB Card, Paypal, Venmo. If you purchased with a prepaid American Express, Visa, or Mastercard gift card, please keep the gift card until you are satisfied with your transaction even if you have used the total value. In case of any order adjustment or cancellation, a credit will be issued to the original gift card.
If your payment is having any issues, please contact your credit card company or our Customer Service team for further assistance.
Please check all your information again. (Name, card number, expiration date, CVC code, billing address)
During specified times we have promotional sales that require promo codes which must be applied manually during checkout. All sale and promo code information will be clearly messaged during the sale via morendecor.com and our email newsletter.
TO ENSURE THAT YOUR REFUND IS PROPERLY PROCESSED, PLEASE CONTACT US AT INFO@MORENDECOR.COM TO APPROVE ANY RETURN. PLEASE DO NOT SEND RETURNS TO US WITHOUT OUR PRIOR APPROVAL.
Please send an email to email@example.com and include the order number in the subject line and the word return.
Instructions for Returns
If there are multiple products in an order, please identify the product with the issue.If the product was defective, please provide a description of the defect. If the product arrived damage, please describe the damage. Please provide a photo of the defective or damaged item.If the return is for any other reason, please include a specific reason for the return.If the product was incorrect, please indicate and identify the correct product that should have been sent. Please indicate if you want the correct product in place of the incorrect product.If the product is being returned for other reasons, please indicate your issue with the product. If the reason is that you do not like the product, please tell us why. It will not hurt our feelings. This will help us in the future in improving our product selection.
Moren Decor does not offer direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.
While we want everyone to experience Moren Decor, at this time we are only shipping to the contiguous 48 states (this excluded Hawaii and Alaska), but be sure to check back periodically for updated shipping options.
Shipping is FREE for all US orders for a limited time.
You can track your order on our TRACK ORDER page. Please allow up to 24-48 hours after your order has shipped for shipping updates to appear. Once your order has shipped, we’ll send you an email that will include tracking information.
UPDATE: We are currently experiencing shipping delays, so orders may arrive later than your original estimated delivery date due to the COVID-19 pandemic.