We want your shopping experience to be fun and worry free. Moren Decor believes that our customers are our first priority. We believe that customer support does not end at the time of purchase. We are committed to ensuring that your shopping experience is a pleasant one from beginning to end. Please know that you can always reach out to us at email@example.com. We are committed to resolving any issues that may arise with your purchase. Thanks for shopping with us!
Please note that this Refund and Return Policy only applies to US orders. You will be required to pay for the cost of the return for any order outside the continental US. International returns may take significant time to receive. Refunds cannot be issued until the return is received.
We offer a 30 day no hassle return policy because your satisfaction is important to us. Please review our Returns Process below which requires any returns to be processed through our Returns Center. We strive to ensure that the quality and the design details meet your expectations. We also realize that mistakes may happen or you may just not satisfied with a product. Our goal is to make every purchase a happy one. So, if there is an issue we are committed to resolving it. This is the reason why we provide free shipping for the returns of US orders subject to the exclusions discussed below.
You can return products for a refund within 30 days from the date of delivery subject to the refund exclusions discussed below. All requests for a refund require the return of the product except in the case of defective products. Moren Decor may accept photo evident in lieu of a return but this is at our sole discretion. Refund for defective or damaged products may be satisfied with photo evidence.
Due to COVID-19, we are asking that you be patient. We also do not want you to be inconvenienced for an indefinite period of time. If your package has not been received within 60 days from the date of purchase, then you may request a refund.
If you require a change to your order, please email ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we will not be able to make any changes to your order.
There are some products that will not be eligible for a refund. So, we want you to know what these products are in advance.
We hope you understand that the following items will not qualify for a refund:
- Return requests for orders returned more than 30 days after purchase will be politely declined.
- Request for refund or replacement for damaged items received after five (5) days from date of delivery.
- Items marked “Non-returnable” on the product page. This notice will be stated clearly on the product page.
- The return must be in its original condition and original packaging.
- Lost or stolen items.
- Any product that has been used or is not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any product where you provided the wrong shipping information.
- Any customized products including but not limited to hand painted canvases unless the product is defective.
- Unfortunately, we cannot accept any requests for refunds on orders where the tracking information states that the order has been delivered and the address matches the address on the order.
We realize that there are some instances where products may be defective or arrive damaged. We definitely do not want you to be inconvenienced when this occurs. We offer a refund or free replacements for any products received that are defective or damaged. The choice is up to you. Any choice made by represents the final resolution and we have no further obligations to resolve the issue. Just let us know at firstname.lastname@example.org. Any request for a refund for a damaged product must be submitted within five (5) days of delivery as verified by the carrier. In the case where an incorrect product was sent, we request that the incorrect item be returned. In the case of a defective or damaged product, a return of the product is not required. A pre-paid shipping label will be provided for the return of an incorrect product. Please provide provide a clear photo of the product.
If an exception to the above is granted then you may be charged a re-stocking fee of up 25%. If an exception to the above for hand painted canvases or customized items then a 50% re-stocking fee will be applied to any refund. A refund or request for replacement that is provided shall be deemed the final resolution. No further action shall be provided including but not limited to a request for refund.
Refusal of Delivery
Do not refuse delivery in lieu of using the returns process. This will not be considered a valid return. Since these orders may be international shipments, there may be a delay in the return of the order or the order may not be received. As a result, Moren Decor will not issue a refund for any orders delayed or lost as a result of a refusal of delivery or that is delivered to an address that is not a residential address. Failure to pick up the order from a Post Office Box or any other location that is not a residential address will not be considered a valid return and the same applies.
RETURNS POLICY AND PROCESS
PLEASE SUBMIT ANY RETURNS TO OUR RETURNS CENTER. IF THERE IS AN ISSUE WITH THE RETURNS CENTER PLEASE USE THE FOLLOWING PROCESS.
TO ENSURE THAT YOUR REFUND IS PROPERLY PROCESSED, PLEASE SUBMIT A REQUEST FOR RETURN TO THE RETURNS CENTER. THE RETURNS CENTER WILL PROVIDE APPROVAL OR REJECTION OF THE RETURN. PLEASE ALSO FEEL FREE CONTACT US AT INFO@MORENDECOR IF THERE IS ANY ISSUE WITH THE RETURNS PROCESS. RETURNS THAT HAVE NOT BEEN APPROVED PRIOR TO RETURN SHALL NOT BE ACCEPTED OR DEEMED TO BE A VALID RETURN. MOREN DECOR HAS NO OBLIGATION TO RETURN ANY RETURN THAT HAS NOT RECEIVED PRIOR APPROVAL.
If you have any questions about the returns process, please send an email to email@example.com and include the order number in the subject line and the word return.
Instructions for Returns
Please submit all Returns to our Returns Center at https://morendecor.com/pages/returns
If there is a problem with the Returns Center, please contact us at firstname.lastname@example.org. The following information may be required for any return if the return cannot be processed through the Returns Center.
- If there are multiple products in an order, please identify the product with the issue.
- If the product was defective, please provide a description of the defect. If the product arrived damaged, please describe the damage. Please provide a photo of the defective or damaged item. If the photo is not sufficient, we may request a return of the product.
- If the return is for any other reason, please include a specific reason for the return.
- If the product was incorrect, please indicate and identify the correct product that should have been sent. Please indicate if you want the correct product in place of the incorrect product.
- If the product is being returned for other reasons, please indicate your issue with the product. If the reason is that you do not like the product, please tell us why. We promise that you will not hurt our feelings. This will help us in the future in improving our product selection.
- If the product is returned damaged then a refund will not be issued. All products that are returned must be returned in their original condition. Any damage due to the fault of the customer including but not limited to water damage will not be granted an approval for return.
Once we notify you that the return is acceptable, we will provide you with a pre-paid shipping label along with instructions on where to ship your product and how to complete your return. If there is any issue with issuing a refund then we will let you know.
Shipping labels are valid 15 days from the date of issuance. All returns are required to be returned within 15 days from the date of the request. If there is a problem with returning the product within that time frame, please let us know so we will work with you to resolve any issues.
Late or Missing Refunds
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at email@example.com and we will help you sort it out.
If you need to exchange it for the same product, please return the original product based on the Returns Process and re-order the item that you want. We have found that this is the quickest way to process any exchanges.
Your refund will be processed upon approval. A refund will be issued to your original form of payment within 5-10 business days.
Our policies may change at any time.