Shipping

COVID-19 UPDATE: EXPECTED SHIPPING DELAYS

We are currently experiencing shipping delays as we work to ensure the health and safety of the teams at our distribution centers. Please know we are monitoring the situation closely and will post updates as changes arise. Many thanks for your understanding! If you still have any questions, visit our Contact Us page or our recently updated FAQ. We are ALWAYS happy to help!

The timeline listed below can be used as a guideline only for estimated delivery times. These timelines are subject to change at any time due to third-party factors beyond our control.

  • Current processing time: Please allow up to 5 to 7 business days to process your order.

  • Estimated current transit time: 15 to 20 business days once order is processed.

SHIPPING OUTSIDE OF THE CONTIGUOUS US

While we want everyone to experience Moren Decor, at this time we are only shipping to the contiguous 48 states (this excludes Hawaii and Alaska).

NON-COVID 19 STANDARD SHIPPING

  • FREE shipping for all US orders to the contiguous 48 states for a limited time. 
  • Standard processing time: 2 to 4 business days
  • Standard transit time: 6 - 8 business days with insured tracking

Please note: *Saturday, Sunday, and holidays are not considered business days for order processing.

ORDERS PLACED BEFORE 3PM EST ON MON - FRI

Standard processing and delivery times are valid for orders placed on Monday - Friday by 3PM EST. For orders placed after 3PM EST on Monday - Friday, or on weekends and holidays, please allow an extra business day for processing and delivery. 

SHIPMENT CONFIRMATION

After placing your order, you will immediately receive an order confirmation email with your order details. Once your order is shipped, you will receive an email with a tracking number and a quick link to our Track My Order. If the link is unavailable, the Track Order page is located on the top and bottom of our website. We will do our best to provide additional shipping notifications but the carrier provides the updates. We assume no liability for shipping notifications up to and including any notice of delivery. Please feel free to contact us at info@morendecor.com regarding any status related to your order. 

CANCELLATION OF ORDERS

Orders may not be cancelled if the Carrier has processed the order. Once the carrier assigns the tracking number, the order may not be cancelled. The order will still be subject to our liberal Returns Policy which allows returns after receipt of the item within 30 days. Please review the Returns Policy because there are exceptions to the refund policy. All returns are subject to the Returns Policy. 

TRACK YOUR ORDER

Please allow 24 to 48 hours for the status of your order to appear after it has been shipped using Track My Order. You will need to provide the tracking number given to you in your shipping confirmation email to access this information. We will do our best to provide additional shipping notifications but the carrier provides the updates. We assume no liability for shipping notifications up to and including any notice of delivery. Please feel free to contact us at info@morendecor.com regarding any status related to your order. 

*Please note that the expected delivery date is provided by the courier, and is subject to change beyond our control. For any questions, please contact the courier directly. 

SEPARATE SHIPMENTS

When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be notified and provided with two or more unique tracking numbers.

IMPORT DUTIES & TAXES

Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.

CUSTOMER SERVICE

Please contact our customer service team with any questions at info@morendecor.com